Faq

We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

We currently don’t have any physical stores under our brand name. However, we do have several Trusted Online Distributors. We take your order and place it with the manufacturers, who proceed to ship the product to you! All products are delivered from the factory, so you can get the best prices, even cheaper from the stores.

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Returns within the US are free. If your products are delivered from the USA, you can refer to the delivery paper within your package to perform a return to the seller.

Return shipping from outside of the US is the responsibility of the buyers. We will inform you if you have to return within or outside of the USA according to your request.

Feel free to contact our support agents through our contact page for more details.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

We do accept returns with respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our Contact Page.

Deliveries in Europe will have to pay customs taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer to the website of the delivery partner handling your delivery.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We offer fast shipping on a select number of countries:

– United-States: 24h ($14)
– Canada: 24h (14$)
– Australia: 1-2 days ($24)
– France: 1-3 days ($24)
– UK: 1-3 days ($24)
– Germany: 1-3 days ($24)

You can select fast shipping after having entered your delivery location.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:

– United-States: 1-2 days
– Canada: 1-1 days
– Australia: 2-3 days
– France: 2-3 days
– UK: 2-3 days
– Germany: 2-3 days

We currently ship in the United-States, Canada, Australia, France, the UK, and Germany.

For shipping outside of these countries, please reach out to our support through our helpdesk.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order tracking” section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “processing”, “completed” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach us to support through the contact page.

You can purchase on our website using a PayPal account.

If you don’t have a PayPal account you can still pay using a credit or debit card as a guest through PayPal.

We additionally offer support for Google Pay.

You can choose these payment methods when checkout.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card uses another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

No, Currently we accept one-time Payments.

You will be able to choose that payment option at checkout.